It’s crucial to comprehend the AKL Terminal details for your Viva Aerobus flights in order to guarantee a relaxing and stress-free journey. Possessing this vital information as a traveler enables you to plan ahead and get ready more effectively, potentially avoiding delays, confusion, or additional problems at the airport.
Given that various airport terminals may provide differing facilities, services, and food options,. Knowing the Viva Aerobus AKL Terminal allows you to explore and make use of the amenities, such as eating a meal before your flight or unwinding in an airline lounge.
We’ll emphasize in this introduction the value of knowing the Auckland Airport Terminal information for Viva Aerobus flights and how it can help you, the passenger, make well-informed decisions and get the most out of your trip in terms of comfort and convenience.
Helpful Details About Viva Aerobus AKL Terminal
| Airport Name | Auckland Airport |
| Viva Aerobus AKL Address | Ray Emery Drive, Māngere, Auckland 2022, New Zealand |
| Airport Code | AKL |
| Viva Aerobus AKL Contact Number | +64 9 275 0789 |
| IATA Code | VB |
| ICAO Code | VIV |
| Viva Aerobus AKL Terminal | Terminal 1 |
| Working Hours | 24 hours |
| Official Website | www.vivaaerobus.com |
| YouTube | www.youtube.com/@VivaAerobusMX |
| www.facebook.com/VivaAerobus | |
| twitter.com/vivaaerobus | |
| Instagram Account | www.instagram.com/vivaaerobus |
Viva Aerobus Departure at AKL Terminal
From the airport, travelers can navigate just like they would if they were taking off from Auckland Airport. Air travel is extremely convenient with Viva Aerobus’s range of amenities and services, as they believe that everyone should be able to take advantage of it. Arrive at the airport lounge to start your journey with free drinks and refreshments. You can benefit from complimentary WiFi, cozy seating, and other amenities, depending on the fare category.
When you arrive at the Viva Aerobus AKL Terminal, proceed to the check-in counters so that the agents can process your travel documents and get you started on your way. The security checkpoint is where passengers will go after checking in to have their bags screened and handled. A smooth and stress-free journey is ensured by the officials who are on hand to assist passengers through a smooth departure terminal. While you wait, you can spend your money on your favorite cuisine or take in the beauty of sculptures.
Viva Aerobus Arrival at AKL Terminal
A warm welcome awaits travelers as they arrive at Viva Aerobus Auckland Airport. The teams assist with a range of duties, including directing passengers to the arrival gate, handling baggage claims, and tending to the needs of passengers with disabilities. Travelers can explore the airport’s public areas, including cafes and shopping centers, before picking up their checked luggage and following the exit signs. There are signs directing passengers with connecting flights to the area where they can transfer to their next flight. Travelers who have purchased first-class or other premium tickets are entitled to a complimentary lounge stay, which helps them reunite with their inner selves.
Services Featured within Viva Aerobus AKL Terminal
Below are the following services that passengers passing through Viva Aerobus AKL Terminal can enjoy.
- ATMs & Banks
- Pet-Friendly Travel Services
- Priority Check-in
- Ticket Cancellation
- Baggage Services
- Check-in Counters
- Assistance for Unaccompanied Minor
- Family Restrooms
- Information Counters
- Medical Assistance
- Assistance for Disabled Passengers
- Lounge Access
- Retail Outlets
- Currency Exchange
- Lost & Found Desk
Check-in Desks:
The main terminal building of the Viva Aerobus AKL Airport (AKL) houses all 144 check-in desks. There are three levels in the main terminal where these check-in desks are located: a level for arrivals and departures, and a level with a food court and other amenities. When it comes to checking in for a flight, the airport gives customers a choice between self-check-in options and traditional check-in counters.
Customer Service Counter:
The main terminal building at the Auckland Airport houses other guest services and amenities in addition to a dedicated Customer Service Counter that is open around-the-clock to assist travelers with their questions and needs.
Baggage Drop-off:
The Baggage Drop-off service at Viva Aerobus Auckland Airport makes it convenient for travelers to leave their luggage there prior to takeoff. At the specified locations in the airport’s departure area, travelers can leave their bags.
Usually opening several hours prior to the flight departure time, the drop-off service enables travelers to check in their bags ahead of time. In order to give passengers time to check in their luggage, the drop-off service usually opens several hours prior to the scheduled departure time.
Baggage Storage:
Travelers can store their luggage at Auckland Airport (AKL). The airport has a facility called Care4Bag that provides services for wrapping and storing bags.
The luggage storage facility is open around-the-clock and is situated in the Arrivals Hall close to Gate 1. In order to secure luggage for safe travel and shield it from a variety of hazards like theft, damage, weather effects, scratches, and more, baggage wrapping services are also offered.
Each bag, regardless of size, will cost 10 euros to wrap. When at the Viva Aerobus AKL Terminal, travelers can make use of these services to safely store their luggage.
Baggage Wrapping
Passengers can use the baggage wrapping service provided by Auckland Airport to safely wrap and safeguard their belongings before their trip.
There are two locations for the baggage wrapping service at Auckland Airport: Arrivals Gate 1 and the Departures Hall, which are close to Gates 2 and 3.
Wrapping services for a variety of items are offered by the baggage wrapping service at Auckland Airport, including: boxes, regular luggage, oversized luggage, sporting goods, and Any other items.
Viva Aerobus AKL Terminal charges 10 euros per bag, regardless of size, for the use of its baggage wrapping service.
Lost & Found Desk
There is a Lost and Found desk at Auckland Airport. The desk is open 24 hours a day and is situated at the Arrivals level, across from exit 3. The following procedures must be followed in order to report lost luggage at Auckland Airport:
- Initial Reporting: Before departing the airport, a passenger must notify the airline’s ground staff if they arrive and cannot find their luggage.
- Baggage Tracing: A File Reference ID is given to the passenger and their baggage details are entered into a global baggage tracking system (Worldtracer).
- Initial Claim Period: The passenger may notify the airline’s staff members at the Viva Aerobus AKL Terminal where they made their claim for lost luggage up to the fifth day after the date of the claim.
- After the Initial Claim Period: Beginning on the sixth day, travelers can call the Auckland Airport’s Lost and Found department at +1 866 666 0217 if their luggage is still missing.
- Baggage Tracing Status: By providing their last name and 10-character file reference on the airline’s online baggage tracing system, passengers can track the progress of their baggage tracing process.
- Reimbursement: The process of reimbursement will start if the luggage cannot be located after 45 days.
Retail Outlets
There are numerous retail stores at Viva Aerobus Auckland Airport that sell a variety of goods. Factory Outlet, IKEA, WHSmith, Anamnesia – Gifts from Greece, Arrival Shop, Unity Factory Outlet Airport, and Hellenic Duty Free Shops are a few of the retail establishments accessible at the airport.
These stores give travelers options for shopping while they’re at the airport by carrying a wide range of goods like electronics, food and drink, fashion brands, souvenirs, and perfumes.
Lounge Access
Passengers can access a variety of lounges at Auckland Airport through airline status, lounge memberships, and day pass purchases.
Viva Aerobus Auckland Airport (AKL) has the following lounges available:
- Aegean Business Lounge – Located in Area A (Non-Schengen) and Area B (Schengen)
- Skyserv Aristotle Onassis Lounge – Located in Hall A, Extra-Schengen Area, across from Gate A9
- Skyserv Melina Merkouri Lounge – Located in Hall B, Intra-Schengen Area, near Gate B11
- Goldair Handling CIP Lounge – Located in Hall B, Schengen Area, Level 1, opposite Gate B13
- Goldair Handling Lounge – Located in Hall A, Non-Schengen Area, Level 1, opposite Gate A11
- Lufthansa Business Lounge – Located in Hall B, Schengen Area, opposite Gate B12
- Swissport Lounge – Located in Hall A, Non-Schengen Area, next to Gate A12
There are a few ways to get into any of the aforementioned lounges at Auckland Airport (AKL):
Airlines Status: You might be able to access lounges if you are a high-tier airline member. For specific information on lounge access depending on your status, check with your airline.
Lounge Membership: For access to different lounges at Viva Aerobus AKL Terminal , you can buy a lounge membership from a lounge provider such as LoungeBuddy, which provides day passes or membership options.
Day Pass: For a certain lounge, you can buy a day pass that usually entitles you to the lounge for a certain amount of time. Depending on the lounge and the supplier, prices change.
Walk-in Rates: Paying for a single visit at the door is possible at certain lounges that offer walk-in rates. Generally speaking, this option is more costly than buying a day pass.
List of all: Viva Aerobus Terminals
Viva Aerobus Auckland Airport Map
Frequently Asked Questions
Give the airline employees the information they need to register in the global baggage tracking system (Worldtracer), such as:
Name of the Passenger
10-character File Reference ID that will be provided
Maintain the File Reference ID supplied, as it will be required for all future correspondence and status inquiries pertaining to the misplaced bags.
The Viva Aerobus Auckland Airport’s Lost and Found department can be reached by calling if the luggage is still missing after the initial five-day claim period.
This airline uses Terminal 1 as its terminal. This terminal serves as a hub for a number of offered services. You won’t be let down by anything, including pregnancy, travel with pets, and travel with mobility impairments.
Yes, the Auckland Airport (AKL) terminal offers a variety of food and beverage options. There are many different dining options available at the Viva Aerobus AKL Terminal , such as cafes, sit-down restaurants, local chains, and fast food restaurants.
La Pasteria, Flocafé, Burger King, and several other eateries offering Italian cuisine, coffee, pasta dishes, pizza, oriental-style cuisine, English breakfast, baguettes, sandwiches, and more are among the dining options available within the main terminal.
These selections accommodate a range of palates and inclinations, guaranteeing travelers an ample array of options for sustenance and beverages during their time at the airport.
Auckland Airport, a children’s play area is available, indeed. Children can play and participate in activities in the play area while they wait for their flights.
In the Viva Aerobus Auckland Airport, parking is available. To meet passenger needs, the airport provides both short- and long-term parking options. Lots P1 and P2 offer short-term parking with a five-hour maximum stay, while a larger long-term parking lot is situated across the main access road.